Shipping and Return Policy

Usually we divide it into sample shipping and bulk shipping.

For sample shipping, we can usually use standard international express such as DHL, FedEx or UPS to ensure the timeliness and safety of sample shipping. Standard international shipping usually takes 7 - 14 working days, depending on the destination country and customs clearance procedures.

For bulk shipping, we usually use sea shipping and air shipping. Due to the long order delivery and shipping cycle, we hope that customers will calculate the order time and quantity according to their sales and inventory before ordering.

Delivery time varies depending on product production cycle, shipping method and destination, you are welcome to confirm carefully with our sales staff before placing an order. In addition, unforeseen circumstances such as extreme weather, customs delays or carrier-related issues may also cause delivery delays, and we will do our best to notify you of any significant delays.

If the product you received is defective (e.g. manufacturing defect, damaged during shipping, or received the wrong item), you will need to contact our customer service team to initiate the return process. It is your responsibility to package the item securely in the original packaging. If you do not have the original packaging, please ensure that you use adequate padding to protect the product during shipping. You may choose to use the shipping carrier of your choice, but we recommend using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a product defect.

Custom or Personalized Items

Custom or personalized items are not eligible for return, unless there are serious defects. These items are made specifically according to your requirements, and we are unable to resell them.

Please note that this shipping and return policy is subject to change. We recommend checking our website regularly for the most up - to - date policy information.